An automated data pipeline set up to collect contact centre call log data within a restricted environment.
Technologies used:
Lightweight automation layer simulating API behavior without exposing a backend. Deployed on a small scale for a PTD League feature.
Technologies used:
Fully automated contact centre gamification system, allowing players to earn points through a combination of call stats and submitted business during Prime Time Dialling periods. Features include: month-long seasons, leaderboards, promotion/relegation, sabotage, teams integration, 3D-modelled trophies.
Technologies used:
A local script orchestration tool with real-time output, resource tracking, task scheduling, and logging - built to manage automations with visibility and control.
Technologies used:
A GitHub Pages site that uses iframes to rotate display of embedded apps. Used to static and data-driven content on office screens.
Technologies used: